Terms of Service

1. Platform Role

The Platform operates as a neutral marketplace and technical intermediary, providing tools for clients to discover and communicate with independent freelancers. The Platform does not provide therapy, medical advice, diagnosis, or treatment, and is not a party to any professional or therapeutic relationship between clients and freelancers.

2. User Obligations

Users agree to provide accurate and complete information when registering. Users must use the Platform lawfully, respect all applicable regulations, and refrain from actions that could misuse, disrupt, or compromise the integrity or security of the Platform or its services.

3. Communications Disclaimer

In-platform messaging is provided solely to facilitate communication between clients and freelancers. It is not suitable for urgent, emergency, or time-critical situations and must not be used as a substitute for professional advice or emergency services.

4. Emergency & Crisis Disclaimer

5. Limitation of Liability

To the fullest extent permitted by law, the Platform disclaims any liability for services provided by freelancers, the content of messages exchanged, or any interactions between clients and freelancers. All therapeutic and professional services occur solely between the client and the freelancer.

6. Eligibility

The Platform is intended for adults aged 18 or older. The Platform does not knowingly allow access to minors. Freelancers are responsible for verifying client eligibility where required by professional or regulatory standards.

7. Governing Law

These Terms are governed by the laws of Ireland. Any disputes arising under or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of Ireland.

These rules ensure a safe, professional, and lawful environment for all users.

Prohibited Conduct

Users must not:

• Misrepresent identity or professional qualifications
• Share unlawful, abusive, or misleading content
• Use the Platform for emergency or crisis support
• Circumvent platform safeguards or security measures
• Export or store platform communications in violation of data protection or confidentiality obligations

Enforcement

Violations may result in suspension or permanent termination of access.

How we charge

TheraSynced charges a 5% booking fee when a session completes. There are no subscription plans, monthly fees, or setup costs. Listing a profile on TheraSynced is free. Clients book sessions at no additional charge beyond the freelancer's stated rate.

Payouts

When a session is marked complete, the agreed session fee minus the 5% booking fee is paid directly to the freelancer's connected bank account via Stripe. There is no manual admin or invoice chasing required.

Stripe's standard payment processing fee (approximately 1.5% + €0.25 for European cards) is also deducted from the payout before it reaches the freelancer's account. This fee is charged by Stripe directly and varies by card type and region. TheraSynced does not collect or retain any portion of Stripe's processing fee.

Payment processing

All payments are processed by Stripe, Inc., a PCI DSS Level 1 certified third-party payment processor. Card details are collected directly by Stripe and are never transmitted to or stored on TheraSynced's servers.

• Stripe Terms: stripe.com/legal
• Stripe Privacy: stripe.com/privacy

Disputes & errors

If you believe you have been charged in error, contact us at support@therasynced.com within 14 days of the charge. TheraSynced will work with Stripe to investigate and resolve the matter.

Currency

All prices are in Euros (€) and inclusive of applicable VAT unless otherwise stated.

Client cancellations

• More than 48 hours before the session: full refund of the session fee.
• Between 24 and 48 hours before the session: 50% refund of the session fee.
• Less than 24 hours before the session, or no-show: no refund is issued.

Cancellations must be submitted through the platform before the session start time. Requests made outside the platform cannot be guaranteed.

Freelancer cancellations

If a freelancer cancels a confirmed session for any reason, the client receives a full refund of the session fee. Repeated freelancer cancellations may result in reduced visibility or suspension of the freelancer's profile.

How refunds are processed

Refunds are returned to the original payment method via Stripe. Processing typically takes 5–10 business days depending on the client's card issuer. TheraSynced does not issue refunds by bank transfer or outside of Stripe.

Disputes

If you believe a cancellation or refund has been handled incorrectly, contact us at support@therasynced.com within 14 days. TheraSynced's decision on disputed cancellations is final.

Independent Contractor Status

Freelancers act as independent contractors and are not employees, agents, or representatives of the Platform. TheraSynced is a marketplace, not a staffing agency.

Professional & Regulatory Compliance

Freelancers warrant that they:

• Hold all required licences, registrations, and permissions for their discipline
• Maintain appropriate professional indemnity and public liability insurance
• Comply with applicable professional codes of conduct and ethical standards

Data Protection

Freelancers act as independent Data Controllers for health and therapeutic data exchanged with clients. The Platform acts as a Data Processor for in-platform communications only.

Breach Notification

Freelancers must notify the Platform without undue delay, and where feasible within 48 hours, of becoming aware of a personal data breach involving platform data.

Audit & Verification

The Platform may verify freelancer credentials, insurance, and compliance at any time. Profiles that do not meet verification requirements will not appear in client search.

This Data Processing Addendum ("DPA") forms part of the Freelancer Agreement and governs the processing of personal data by the Platform on behalf of freelancers in accordance with Article 28 GDPR.

1. Subject Matter

The subject matter of the processing consists of in-platform communications exchanged between clients and freelancers. Such communications may include personal data and, where users voluntarily disclose it, special category personal data including health-related information.

2. Duration

Processing continues for the duration of the Freelancer Agreement and any period required by applicable legal, regulatory, or contractual obligations.

3. Nature and Purpose

Processing covers the secure transmission, storage, and retrieval of messages via the Platform, strictly for enabling communication between clients and freelancers. The Platform does not process message content for therapeutic, diagnostic, profiling, or commercial purposes.

4. Processor Obligations

4.1 Processing on Instructions

Process personal data only on documented instructions from the freelancer, unless required by applicable law.

4.2 Confidentiality

Ensure persons authorised to process personal data are bound by appropriate confidentiality obligations and receive appropriate data protection awareness.

4.3 Security Measures

Implement appropriate technical and organisational measures to protect against unauthorised or unlawful processing, accidental loss, destruction, or damage.

4.4 Data Subject Rights

Assist freelancers in responding to requests from data subjects to exercise their GDPR rights, taking into account the nature of the processing.

4.5 Personal Data Breaches

Notify the freelancer without undue delay after becoming aware of a personal data breach involving in-platform communications.

4.6 Deletion or Return of Data

Upon termination of the Freelancer Agreement, delete or return all personal data processed on behalf of the freelancer, unless retention is required by law.

5. Sub-Processors

The Platform may engage sub-processors for infrastructure, hosting, security, or related services under written agreements no less protective than this DPA. The Platform remains responsible for sub-processor performance.

6. Governing Law

This DPA is governed by and construed in accordance with the laws of Ireland.